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We will refund back your amount after getting a confirmation of receipt of product from seller or from courier tracking details. We will credit your amount back to you within 15 working days excluding public holidays & Sunday. Refund process will initiate after product receipt confirmation.

We provide reverse pick up facility pan India but in case, we will not able to provide you this service then customer himself has to courier the product back to address given on attached invoice and has to send us a copy of courier receipt (According to Parcel Weight) for the same.  

We follow 2 methods in refund policy:

  • Amount will be transferred back to Customer’s Shilpbazaar Wallet which he/she can use for later purchases.
  • Amount will be transferred back to Customer’s Bank Account from where payment has been made or if payment has been made through CoD (Cash on Delivery) option then you will be asked to provide your Bank Account details so that the process of Refund will be initiated.

Refund will be initiated only if the replacement of the desired product is not available with us and it will be informed to customer on registered e-mail ID.